In case the client decides to cancel their trip, at any time between booking and the time of the trip, some deduction will be made from the advance amount. This is due to the company’s obligation to pay a certain amount for personnel and resources while booking them.
The following cancellation charges will apply if you decide to cancel the booking:
• Cancellations made 90 days or before are entitled to a full deposit return if it has been paid in advance. 90 days passing will incur in loss of 30 per cent of the deposit paid.
• Cancellations made 60 days before the departure date will incur a loss of 50 per cent of the deposit paid.
• Cancellations made 45 days before the departure date will incur a loss of the full deposit and are subject to a 30 per cent fee of the total trip cost.
• Cancellations made 30 days or less before the departure date will incur a loss of 100 per cent of the total trip cost.
NB: All refund requests must be made in writing and received in our office within the notice period stated above.
For all cancellations, the company must be notified in writing. Acceptable means of communication include letters and email.
